Help
On this page you will find FAQs and support details to help you access Brand Central and the Creative Hub.
External users (Agency or Other)
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How can I get access to Brand Central and the Creative Hub?
If you have not been granted access, you can request it here. You will need to nominate a Shell Sponsor to approve your access.
Once your access is granted, you will receive an email to activate your account for Brand Central and another to activate your account for the Creative Hub.
If you have not activated your account within 48 hours of receiving activation emails, you will need to request access again here.
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My access request has been rejected
Your access request might have been rejected because:
- The Shell sponsor rejected your request
- The Shell sponsor email address is invalid
- The Shell sponsor's inbox is full
- The Shell sponsor is out of office
- The Shell sponsor did not respond within two days
To get access to Brand Central and the Creative Hub please contact your Shell Sponsor directly to check they are available to approve, and re-submit your request here.
Alternatively, you can submit a new request nominating a different Shell Sponsor.
- The Shell sponsor rejected your request
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How can I login to Brand Central?
To login to Brand Central, simply click on ‘External users login’ button on this page. After inputing your login credentials you will be able to access Brand Central.
Please note: You will have to register and activate your account first. See 'How can I get access to Brand Central and the Creative Hub' above for more information.
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How can I login to the Creative Hub?
If you are Shell internal user you will be able to access the Creative Hub by logging in using your Shell credentials here.
If you are an External User, simply enter your username and password on this page. Download the Google Authenticator app to set up Multi-Factor Authentication and enter your authentication code. After inputting your login credentials and Multi-Factor Authentication code you will be able to access the Creative Hub.
Please note: As an External user, you will have to register and activate your account first. See 'How can I get access to Brand Central and the Creative Hub?' above for more information.
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What if I forgot my password?
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How long will my access be valid for?
Your Brand Central access will be valid for 12 months. If you have not logged in for 12 months or more your account will be deleted. To access Brand Central again, you will need to request access here.
Your Creative Hub access will be valid for 6 months. If you have not logged in for 6 months or more your account will be deleted. To access the Creative Hub again, you will need to request access here.
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How can I manage my account?
To manage your Brand Central account, including changing your personal details and password, please click here. Please note, you will need to login first.
To manage your Creative Hub account, please click here. Please note, you will need to login first.
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I haven’t received any emails to verify my account?
Once your access is granted, you should receive 2 emails: one to verify your Brand Central account and another to verify your Creative Hub account.
If you have not received any verification emails, please contact the Shell Brand Support team at GF-SOM-BrandApps-Support@shell.com.
Shell internal users
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How can I obtain access to Brand Central?
If you are Shell internal user you will be able to access Brand Central logging in via FAAS.
To access Brand Central, simply click on ‘Shell internal users’ button on this page. You will be logged in automatically.
Still having issues?
If you are still having issues with logging in or with this website please contact GF-SOM-BrandApps-Support@shell.com.