{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Help","text":"On this page you will find FAQs and support details to help you access our Brand Applications, including Brand Central, the Creative Hub and Shell Content Manager.","links":[{"name":"Help","value":"https://brandcentral.shell.com/en_us/help.html"}]},"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://brandcentral.shell.com/en_us/_jcr_content/root/header/inherited.model.json","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Brand Central","value":"https://brandcentral.shell.com/en_us.html"},{"name":"Help","value":"https://brandcentral.shell.com/en_us/help.html"}]},"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"brand1","model":{"title":"Help","text":"\u003Cp\u003EOn this page you will find FAQs and support details to help you access our Brand Applications, including Brand Central, the Creative Hub and Shell Content Manager.\u003C/p\u003E\r\n\r\n\r\n"},"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/item"},{"organism":"CallToAction","color":"brand1-solid","model":{"links":[{"name":"Internal Users ","value":"/en_gb/j_security_check?configid=simaas-brandcentral&state=%2Fen_gb.html","icon":"/content/dam/shell/icons/business/amidala/sign-in.svg"},{"name":"External Users","value":"/en_gb/j_security_check?configid=brandcentral&state=%2Fen_gb.html","icon":"/content/dam/shell/icons/business/amidala/sign-in.svg"}]},"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/login_copy"},{"organism":"Container.Gapless","color":"inherited","colspan":10,"colstart":2,"children":[{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/section_header","model":{"text":"\u003Ch2\u003EExternal Users (Agency or Other)\u003C/h2\u003E"}},{"organism":"Container.List","children":[{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item","model":{"title":"How can I get access to the Brand Applications?","text":"\u003Cp\u003EIf you have not been granted access, \u003Ca href=\"https://brandcentral.shell.com/en_us/request-access.html\" target=\"_self\"\u003E\u003Cb\u003Eyou can request it here\u003C/b\u003E\u003C/a\u003E. This enables you to request access to Brand Central, the Creative Hub and Shell Content Manager. You will need to nominate a Shell Sponsor to approve your access.\u003C/p\u003E\n\u003Cp\u003EOnce your access is granted, you will receive separate emails to activate your accounts for each of our Brand Applications.\u003C/p\u003E\n\u003Cp\u003EIf you have not activated your account within 48 hours of receiving activation emails, you will need to request access again \u003Cb\u003E\u003Ca href=\"https://brandcentral.shell.com/en_us/request-access.html\" target=\"_self\"\u003Ehere\u003C/a\u003E\u003C/b\u003E.\u003Cbr\u003E\n\u003C/p\u003E\n\u003Cp\u003EPlease note the Shell Content Manager tool is powered by NewsCred.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy","model":{"title":"My access request has been rejected","text":"\u003Cp\u003EYour access request might have been rejected because:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EThe Shell sponsor rejected your request\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe Shell sponsor email address is invalid\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe Shell sponsor's inbox is full\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe Shell sponsor is out of office\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe Shell sponsor did not respond within two days\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003ETo get access to our Brand Applications, please contact your Shell Sponsor directly to check they are available to approve, and re-submit your request\u003Cb\u003E \u003Ca href=\"https://brandcentral.shell.com/en_us/request-access.html\" target=\"_self\"\u003Ehere\u003C/a\u003E\u003C/b\u003E.\u003C/p\u003E\r\n\u003Cp\u003EAlternatively, you can submit a new request nominating a different Shell Sponsor.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_1063807236","model":{"title":"How can I login to Brand Central?","text":"\u003Cp\u003ETo login to Brand Central, simply click on ‘\u003Cb\u003EExternal users login\u003C/b\u003E’ button on\u003Cb\u003E \u003Ca href=\"https://brandcentral.shell.com/en_us.html\" target=\"_self\"\u003Ethis page\u003C/a\u003E\u003C/b\u003E. After inputting your login credentials you will be able to access Brand Central.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EPlease note:\u003C/strong\u003E You will have to register and activate your account first. See ‘How can I get access to the Brand Applications?' above for more information. Please contact the Shell Brand Support team with any login queries related to our Shell Brand Applications (\u003Ca href=\"mailto:GF-SOM-BrandApps-Support@shell.com\"\u003E\u003Cb\u003EGF-SOM-BrandApps-Support@shell.com\u003C/b\u003E\u003C/a\u003E).\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_copy","model":{"title":"How can I login to Shell Content Manager?","text":"\u003Cp\u003EIf you are Shell internal user you will be able to access Shell Content Manager by logging in using your Shell credentials \u003Cb\u003E\u003Ca href=\"https://app.welcomesoftware.com/cloud/home\" target=\"_blank\"\u003Ehere\u003C/a\u003E\u003C/b\u003E.\u003C/p\u003E\n\u003Cp\u003EIf you are an External User, simply enter your username and password on \u003Cb\u003E\u003Ca href=\"https://app.welcomesoftware.com/cloud/home\" target=\"_blank\"\u003Ethis page\u003C/a\u003E\u003C/b\u003E. Download the Google Authenticator app to set up multi-factor authentication and enter your six-digit authentication code. After inputting your login credentials and multi-factor authentication code you will be able to access Shell Content Manager. Please do not delete your Google Authenticator app as you will need this each time you login to the tool.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EPlease note:\u003C/strong\u003E You will have to register and activate your account first. See ‘How can I get access to the Brand Applications?' above for more information.\u003C/p\u003E\n\u003Cp\u003EPlease contact the Shell Brand Support team with any login queries related to our Shell Brand Applications (\u003Ca href=\"mailto:GF-SOM-BrandApps-Support@shell.com\"\u003E\u003Cb\u003EGF-SOM-BrandApps-Support@shell.com\u003C/b\u003E\u003C/a\u003E).\u003C/p\u003E\n\u003Cp\u003EPlease note that the Shell Content Manager tool is powered by NewsCred.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_1886642484","model":{"title":"How can I login to the Creative Hub?","text":"\u003Cp\u003EIf you are Shell internal user you will be able to access the Creative Hub by logging in using your Shell credentials \u003Cb\u003E\u003Ca href=\"https://creativehub.shell.com/\" target=\"_blank\"\u003Ehere\u003C/a\u003E\u003C/b\u003E.\u003C/p\u003E\n\u003Cp\u003EIf you are an External User, simply enter your username and password on\u003Cb\u003E \u003Ca href=\"https://creativehub.shell.com/\" target=\"_blank\"\u003Ethis page\u003C/a\u003E\u003C/b\u003E. Download the Google Authenticator app to set up Multi-Factor Authentication and enter your authentication code. After inputting your login credentials and Multi-Factor Authentication code you will be able to access the Creative Hub.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EPlease note:\u003C/strong\u003E As an External user, you will have to register and activate your account first. See 'How can I get access to Brand Central and the Creative Hub?' above for more information.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_copy_1166382165","model":{"title":"What if I forgot my password?","text":"\u003Cp\u003EIf you forgot your password you can reset it for Brand Central by clicking \u003Cb\u003E\u003Ca href=\"https://account.shell.com/forgot-password?state=/content/royaldutchshell/business/brandcentral/en_gb.html&response_type=code&scope=openid%20email&redirect_uri=https://brandcentral.shell.com/en_gb/callback/j_security_check&response_format=openId&client_id=3bqqrhz52a672entvewkf2nbbtg52acd\" target=\"_blank\"\u003Ehere\u003C/a\u003E\u003C/b\u003E, the Creative Hub by clicking \u003Cb\u003E\u003Ca href=\"https://creativehub.shell.com/user/forgotPassword/\" target=\"_blank\"\u003Ehere\u003C/a\u003E\u003C/b\u003E or Shell Content Manager by clicking \u003Cb\u003E\u003Ca href=\"https://accounts.newscred.com/reset\" target=\"_blank\"\u003Ehere\u003C/a\u003E\u003C/b\u003E.\u003C/p\u003E\n\u003Cp\u003EPlease note that the Shell Content Manager tool is powered by NewsCred.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_10638","model":{"title":"How long will my access be valid for?","text":"\u003Cp\u003EYour Brand Central access will be valid for 12 months. If you have not logged in for 12 months or more your account will be deleted. To access Brand Central again, you will need to request access \u003Ca href=\"https://brandcentral.shell.com/en_us/request-access.html\" target=\"_self\"\u003E\u003Cb\u003Ehere\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\n\u003Cp\u003EYour Creative Hub access will be valid for 6 months. If you have not logged in for 6 months or more your account will be deleted. To access the Creative Hub again, you will need to request access\u003Cb\u003E \u003Ca href=\"https://brandcentral.shell.com/en_us/request-access.html\" target=\"_self\"\u003Ehere\u003C/a\u003E\u003C/b\u003E.\u003C/p\u003E\n\u003Cp\u003EYour Shell Content Manager access will be valid for 6 months. If you have not logged in for 6 months or more your account will be deleted. To access Shell Content Manager again, you will need to request access \u003Ca href=\"https://brandcentral.shell.com/en_us/request-access.html\" target=\"_self\"\u003E\u003Cb\u003Ehere\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\n\u003Cp\u003EPlease note that the Shell Content Manager tool is powered by NewsCred.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_copy_","model":{"title":"How can I manage my account?","text":"\u003Cp\u003ETo manage your Brand Central account, including changing your personal details and password, please \u003Ca href=\"https://brandcentral.shell.com/en_gb/my-account/edit-profile.html\"\u003E\u003Cb\u003Eclick here\u003C/b\u003E\u003C/a\u003E. Please note, you will need to login first.\u003C/p\u003E\n\u003Cp\u003ETo manage your Creative Hub account, please click \u003Cb\u003E\u003Ca href=\"https://creativehub.shell.com/user/profile/\" target=\"_blank\"\u003Ehere\u003C/a\u003E\u003C/b\u003E. Please note, you will need to login first.\u003C/p\u003E\n\u003Cp\u003ETo manage your Shell Content Manager account, please click \u003Cb\u003E\u003Ca href=\"https://app.welcomesoftware.com/cloud/settings/user\" target=\"_blank\"\u003Ehere\u003C/a\u003E\u003C/b\u003E. Please note, you will need to login first.\u003C/p\u003E\n\u003Cp\u003EPlease note that the Shell Content Manager tool is powered by NewsCred.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_916414982","model":{"title":"I haven’t received any emails to verify my account?","text":"\u003Cp\u003EOnce your access is granted, you should receive 3 emails: one to verify your Brand Central account, one to verify your Creative Hub account and a third to verify your account for Shell Content Manager.\u003C/p\u003E\n\u003Cp\u003EIf you have not received any verification emails, please contact the Shell Brand Support team at \u003Ca href=\"mailto:GF-SOM-BrandApps-Support@shell.com\"\u003E\u003Cb\u003EGF-SOM-BrandApps-Support@shell.com\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\n\u003Cp\u003EPlease note that the Shell Content Manager tool is powered by NewsCred.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_copy_101131536","model":{"title":"How do I set up Google Authenticator for Shell Content Manager and the Creative Hub?","text":"\u003Col\u003E\r\n\u003Cli\u003ESelect the link in the respective activation email to activate your account for Shell Content Manager or the Creative Hub\u003C/li\u003E\r\n\u003Cli\u003EFollow the on-screen steps to activate your account\u003C/li\u003E\r\n\u003Cli\u003EWhen prompted with a QR code, download the Google Authenticator app from the App store on your Apple or Android device\u003C/li\u003E\r\n\u003Cli\u003EOnce downloaded, open the Google Authenticator app and select the + icon\u003C/li\u003E\r\n\u003Cli\u003ESelect ‘Scan barcode’\u003C/li\u003E\r\n\u003Cli\u003EUse your phone to scan the QR code on the screen\u003C/li\u003E\r\n\u003Cli\u003EYour Google Authenticator app with automatically generate a 6-digit multi-factor authentication code that changes every 30 seconds\u003C/li\u003E\r\n\u003Cli\u003EEnter the 6-digital multi-factor authentication code from the app into the required field on Shell Content Manager or the Creative Hub to login\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003Cp\u003EPlease note that once you have activated your account for the Creative Hub and Shell Content Manager, you will see two multi-factor authentication codes in the Google Authenticator app. Please use the six-digit code labelled Creative Hub to login to the Creative Hub. Please use the six-digital code labelled NewsCred to login to Shell Content Manager. Please do not delete your Google Authenticator application as you will need this each time you login to the respective tools.\u003C/p\u003E\r\n\u003Cp\u003EIf you are experiencing any issues please see ‘My Google Authenticator code isn’t working’.\u003C/p\u003E\r\n\u003Cp\u003EPlease note that the Shell Content Manager tool is powered by NewsCred.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list/list_item_copy_10638_1680989268","model":{"title":"My Google Authenticator code isn’t working","text":"\u003Cp\u003EIf you’re experiencing issues with the Google Authenticator code, the issue might be because the Google Authenticator app is not synced correctly.\u003C/p\u003E\r\n\u003Cp\u003ETo sync the time on an Android device, please follow the steps below:\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003EGo to the main menu on the Google Authenticator app\u003C/li\u003E\r\n\u003Cli\u003EClick Settings\u003C/li\u003E\r\n\u003Cli\u003EClick Time correction for codes\u003C/li\u003E\r\n\u003Cli\u003EClick Sync now\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003Cp\u003ETo sync the time on an Apple device, please follow the steps below:\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003EGo to the iPhone Settings area\u003C/li\u003E\r\n\u003Cli\u003ESelect General\u003C/li\u003E\r\n\u003Cli\u003ESelect Date & Time\u003C/li\u003E\r\n\u003Cli\u003EEnable Set Automatically\u003C/li\u003E\r\n\u003Cli\u003EIf it is already enabled, disable it, wait a few seconds and reenable\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003Cp\u003EThe app should then confirm that the time has been synced, and you should now be able to use your verification codes to sign in. Please refresh the MFA QR code page and enter the new authentication code.\u003C/p\u003E\r\n\u003Cp\u003EPlease note: The sync will only affect the internal time of your Google Authenticator app on your Android phone, and will not change your device's Time and Date settings.\u003C/p\u003E\r\n\u003Cp\u003EIf you continue to experience issues, please contact \u003Ca href=\"mailto:GF-SOM-BrandApps-Support@shell.com\"\u003E\u003Cb\u003EGF-SOM-BrandApps-Support@shell.com\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\r\n"}}],"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple/list","model":{}}],"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple","model":{}},{"organism":"Container.Gapless","color":"inherited","colspan":10,"colstart":2,"children":[{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple_2020894972/section_header","model":{"text":"\u003Ch2\u003EShell Internal Users\u003C/h2\u003E"}},{"organism":"Container.List","children":[{"organism":"AccordionItem","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple_2020894972/list/list_item","model":{"title":"How can I obtain access to Brand Central?","text":"\u003Cp\u003EIf you are Shell internal user you will be able to access Brand Central logging in via FAAS.\u003C/p\u003E\n\u003Cp\u003ETo access Brand Central, simply click on ‘\u003Cstrong\u003EShell internal users\u003C/strong\u003E’ button on\u003Cb\u003E \u003Ca href=\"https://brandcentral.shell.com/en_us.html\" target=\"_self\"\u003Ethis page\u003C/a\u003E\u003C/b\u003E. You will be logged in automatically.\u003C/p\u003E\n"}}],"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple_2020894972/list","model":{}}],"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/simple_2020894972","model":{}},{"organism":"PromoSimple.Text","color":"brand1-subtle","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section/text","model":{"title":"Still having issues?","text":"\r\n\u003Cp\u003EIf you are still having issues with logging in or with this website please contact \u003Ca href=\"mailto:GF-SOM-BrandApps-Support@shell.com\"\u003E\u003Cb\u003EGF-SOM-BrandApps-Support@shell.com\u003C/b\u003E\u003C/a\u003E.\u003Cbr\u003E\r\n\u003C/p\u003E\r\n\r\n\r\n"}}],"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main/section","model":{}}],"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Container.Raw","ref":"https://brandcentral.shell.com/en_us/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/business/brandcentral/en_us/help/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Help","text":"On this page you will find FAQs and support details to help you access our Brand Applications, including Brand Central, the Creative Hub and Shell Content Manager.","links":[{"name":"canonical","value":"https://brandcentral.shell.com/en_us/help.html"},{"name":"hierarchy","value":"en_us/help"},{"name":"homeTitle","value":"Brand Central"},{"name":"homeUrl","value":"https://brandcentral.shell.com/en_us.html"},{"name":"locale","value":"en-US"},{"name":"title","value":"Help | Brand Central"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/business/brandcentral/en_us/help"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell Brand Central website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell Brand Central website."},{"name":"themeMode"},{"name":"lastModified","value":"2023-04-13T08:41:55.815Z"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}]},"id":"/content/shell/business/brandcentral/en_us/help/jcr_content"}